Library User Satisfaction Survey |
| Please select the library which you use most often. |
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The Nursing Information and Knowledge Centre (Salaya) |
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The Faculty of Nursing Library (Bangkok Noi) |
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Nursing Dormitory Library (Bang Khunnon) |
| Part 1 Your library experience |
1.What is your position/status?
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| Specify other status
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| Master’s degree student, please specify your area of specialty or your courses study. |
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| Doctoral student , please specify your courses study. |
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| 2.How often do you visit our library. |
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| Specify other reasons |
| 3.Please chose the purpose(s) of your visit of our library (select all that apply). |
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To borrow/return books
To Read/work
To use library computers |
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To use WIFI
To use individual/group study room
To use Mahidol Book Delivery service |
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To make request for articles/documents
To ask for information
To use literature searching service |
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To use reference service/help desk
To hold a meeting
To relax |
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Other:
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Part 2 Please choose your level of satisfaction towards services provided by our libraries.
Level of Satisfaction : Excellent [5] Good [4] Average [3] Poor [2] Very Poor [1] |
| service |
level |
| 1.Library staffs provide services with care, politeness, and is willing to help. |
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| 2.Library staffs have professional knowledge and skills. |
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| 3.Library staffs understand users' need, can answer your questions and help solving your problems. |
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| 4.Library operating hours. |
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| 5.Library spaces and seats. (e.g., study area, reading room, individual/group study room, quiet zone, relaxing zone etc.) |
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| 6.Library computers. |
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| 7.Learning environment, including lighting and temperature in libraries. |
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| 8.Libraries provide enough facilities (e.g., power outlets, WIFI). |
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| 9.Library areas are clean & tidy. |
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| 10.Safe and secure environment for users. |
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| 11."Printed books/textbooks" are adequate and fit your purposes. |
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| 12."Printed journals/magazines" are adequate and fit your purposes. |
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| 13."e-book databases" are adequate and fit your purposes. |
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| 14."e-journal databases" are adequate and fit your purposes. |
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| Part 3 Overall satisfaction and other suggestions. |
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| Your overall satisfaction towards the library services. |
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| Please tell us what we should do in order to improve our library and the services provided. |
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| Part 4 Please describe your dissatisfaction towards library services listed below. |
| 1.Your dissatisfaction regarding library staff services. |
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| 2.Your dissatisfaction regarding textbooks/journals/other materials, and/or computer for database searching. |
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| 3.Your dissatisfaction regarding environment of the library. |
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| 4.Other areas where you feels should be improved. |
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