On May 22–23, 2025, Associate Professor Dr. Ameporn Ratinthorn, Dean of the Faculty of Nursing, Mahidol University, was honored to participate in the "TQA Winner Conference and International Quality Innovation Award Ceremony 2024" held at Amari Bangkok Hotel. This prestigious event brought together top organizational leaders from across Thailand, Thailand Quality Award (TQA) recipients, and exemplary organizations recognized for quality innovation from around the world. On May 23, 2025, from 2:30 PM to 2:50 PM, shared her insights and experiences in a presentation on the topic "Customer Focus and Transparency in Organizational Operations." The presentation sparked a lively exchange of ideas and questions from attendees, with several key points highlighted for further development and application.